3-Dmed.com

I have lost or damaged some of my grommets, what can I do?

We have replacement grommets - they are available with 10mm holes, 5mm holes, or hole-less.

The image on my screen is becoming grainy and losing color.

Less light in the work area can cause the screen to become grainy and effect the image. The nature of a fluorescent bulb causes it to become dimmer over time. Regularly check or replace the bulb.

I plug the unit in but I do not have power.

Double check the black power cord that plugs into the unit. Make sure it's in tightly and all the way in. If this does not correct the problem, contact us at 937.746.2901.

LCD monitor displays "AV1 No Signal" . (Check camera connections.)

On the TRLCD03, check the black RCA elbow that plugs into the screen bezel. Remove elbow and plug male RCA connector directly into bezel. If this corrects the problem, contact 3-D for a replacement elbow. The trainer can be used without the elbow, but be sure not to close the lid. On the TRLCD05, check the power cord connection for the camera. Remove RCA connector from screen bezel and reconnect. If this does not correct the problem, contact us at 937.746.2901.

CRT monitor displays only "snow".

If Sony monitor: press TV/Video button on front panel to toggle back to "video" mode.

If Philips monitor: press TV/Video button at the top of the remote control. It is not possible to do this without the remote control.

(If you have lost your remote control it may be possible to use another Philips remote. Otherwise, a new one may be obtained from Philips or a universal remote may be purchased locally. 3-D cannot supply replacements.

What if the light(s) burns out?

If your fixture(s) has a single fluorescent bulb: twist 90 degrees to remove. Typically these bulbs can be obtained locally.

If your fixture contains a string of several incandescent bulbs, the fixture must be replaced. Contact 3-D to obtain a replacement.

My practice material is a little out of focus, how do I refocus the camera?

The camera lens can be refocused by loosening the set screw on the side of the camera with a .050" (50 thousandths) hex wrench. Once loose, twist lens left or right to refocus. Then retighten set screw.

How do I connect my trainer to record the procedure?

We now have a product that allows you to do this, our SSVI07 - Video Interface. It allows for continued use of the trainer while sending the video image to either a RCA recording device, or connects to your computer by USB connection for recording. See the product in our Accessory Products page.

You can always contact us for assistance at contact@3-Dmed.com or 937.746.2901.